As a college student, it is important that you are comfortable with the technology available to help you communicate with your professors, 完成作业, 在学业上取得成功. 偶尔，您可能会遇到问题并需要帮助.
Need Fast Help?
对于任何你需要帮助的技术问题， 点击这里通过TeamDynamix提交帮助台票证. 请使用您的MyReynolds用户名和当前密码登录.
技术支持主题
beta365技术支持页面更详细地介绍了以下主题.
- MyReynolds
- 多因素认证(MFA)
- Free Student Software
- Printing at Reynolds
- 在移动设备上配置VCCS学生电子邮件帐户
- 学生电脑研习计划
- 信息技术学生可接受使用协议
- 推荐的网络安全措施
Login Help Information:
常用应用:
- 学生资讯系统(SIS) -用于课程注册、成绩单评估等.
- Gmail - used for official email communication with faculty, staff and other students
- Canvas -用于完成作业、查看课程成绩等.
以确保您的互联网浏览器与Canvas完全兼容, 您应该单击图像链接来标识您的浏览器版本. 如果您的浏览器是最新的，那么它应该与Canvas一起工作.
Browser Version Check 
浏览器版本标识符
点击图像链接将软件下载到您的计算机.
以前叫做Microsoft Imagine, OnTheHub is available to students each semester that are actively enrolled in an ITD, ITE, ITN, ITP or a CSC course. Choose from a vast library of Information Technology software such as IBM SPSS.
Mac用户应该知道Microsoft Access是 not 可以在他们的电脑上使用. There are a few alternatives for these users to be able to complete their work that requires the Access software.
- 使用安装了Microsoft 365的Windows电脑. Access仅可用于Windows版本的Microsoft 365.
- Request a Reynolds student loaner laptop through one of our campus libraries. 访问将预装在计算机上使用. 如需笔记本电脑，请填写 this laptop loaner form.
- 如果可行的话，去beta365的任何一个校区，使用图书馆的电脑. 这些电脑还预装了Access.
- 巴咸道校园图书馆 -梅西图书馆技术中心103室
1651 East Parham Road
Richmond, VA 23228
804-523-5220 - Downtown Campus Library - 2nd Floor, Room 230
700 East Jackson Street
Richmond, VA 23219
804-523-5211 - Goochland Campus Library - C-20 Building, Room 200
1851 Dickinson Road
Goochland, VA 23063
804-523-5419 - beta365图书馆的厨房 - 2nd Floor, Room 215
2500 Nine Mile Road
Richmond, VA 23223
804-523-5079
Microsoft 365 is available to all currently employed faculty and staff and currently enrolled students each semester to create and edit files using programs from the Microsoft Office suite.
- 要访问您的Microsoft 365帐户，请转到 http://www.office.com.
- 使用您的VCCS电子邮件地址登录，然后单击 Next. Faculty and staff can sign in with their Reynolds email address as an alternative.
- 使用您当前的VCCS密码登录，然后单击 Sign In. Faculty and staff can sign in with their Reynolds email address password as an alternative.
- The online versions of the Microsoft 365 apps can be accessed from the left navigation page (e.g., Word, Excel, etc.). To download and install the Microsoft 365 suite to your Windows or Mac computer, click Install Apps 在页面右上方区域附近，然后单击 Microsoft 365 apps.
The VCCS (Virginia Community College System) provides up to one terabyte (TB) of storage for students to store documents using the Microsoft OneDrive service that is accessible through the Microsoft 365 Portal. 要了解更多使用OneDrive，请点击下面的链接.
OneDrive培训(微软提供)
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Adobe Acrobat Reader DC -需要打开和查看PDF文件 |
Mozilla Firefox - a free web browser |
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VLC Media Player -通用音频和视频播放器
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响应锁定浏览器- 需要一些监考的测试和测验在画布 |
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Google Chrome - a free web browser |
Microsoft Edge - a free web browser that replaced the older and insecure Microsoft Internet Explorer |
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Audacity - 一个免费的音频文件编写和编辑器 |
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beta365社区学院 has switched printing systems -- from Equitrac to PaperCut. The new system will allow students to use their MyReynolds student accounts or customized guest accounts to load funds as necessary in order to print documents and website information in both black and white, and color.
Another benefit of PaperCut is that students can use their personal computers or mobile devices to access their accounts and send documents to the print queue at any time, 不用亲自去学校图书馆. Students can then print out their documents from the library at their convenience.
要查看使用新剪纸印刷系统的指南，请访问 http://library.formistan.net/printing.
Students can access their email account from their mobile device so that they can stay in touch with Reynolds faculty, staff and other students. An instruction guide is provided here that will show step-by-step instructions for configuring a VCCS student email account on any mobile device via the Gmail app.
Students are strongly encouraged to purchase a personally-owned computer or use a computer in one of the campus Computer Labs/Libraries to foster academic growth at beta365社区学院.
chromebook可以作为苹果或Windows电脑的替代品.
Recommended Minimum Specifications for Adequate Performance on a Personally-Owned Computer:
- Operating System: Windows 10 Home或更高版本，或macOS 12.6 (Monterey) or greater
- Memory: 至少4gb(千兆字节)的RAM
- Networking: 以太网端口和Wi-Fi功能
- Processor: 2.9 GHz(千兆赫兹)处理器或更高
- Display: 1280 x 1084或更高分辨率
- Hard Drive: A solid-state hard drive (SSD) with at least 150 GB of free space; can be supplemented with a thumb drive that has at least 32 GB of free space
- Battery (laptops only): 6-cell battery
- Security: 启用防火墙并安装某种类型的杀毒软件
- Software: Microsoft 365, 响应锁定浏览器, adobeacrobatreader DC(查看PDF文件), 和文件备份应用程序*，如Dropbox或谷歌驱动器
* While the VCCS provides students with a couple of different file backup applications -- notably Google Drive and Microsoft OneDrive -- to use with their school Gmail accounts, 建议学生也创建自己的 own personal accounts with these applications to retain access to their files long after they stop attending a community college.
An external hard drive with at least 128 GB of free space can be substituted for a file backup application if you wish to have offline access to your files. - Other: 至少1 ~ 2个USB接口
Academic pricing discounts are available on major computer/tablet brands including:
| HP | Dell | Apple | Microsoft | Amazon Prime Student |
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- 通过…购买 Apple, click here. 注意:您必须使用现有的Apple ID登录或创建一个新ID.
- 通过…购买 Best Buy, click here.
- 通过…购买 Dell [University], click here.
- 通过…进行购买 微软教育商店, click here.
- 通过…购买 Amazon Prime Student, click here.
学生学术折扣购买通知 
Warning: 要利用这些学术价格折扣，你必须是一个 current student beta365社区学院或其他VCCS机构.
The phrase current student means that you are either actively enrolled in classes for the current semester, or that you are not actively enrolled in classes for the current semester but you did enroll in classes the previous semester.
You are not considered a current student (and are deemed ineligible to to take advantage of academic pricing discounts) if you have not been enrolled in classes for the previous two semesters or longer. Eligibility would be restored during the semester that you do re-enroll in classes.
信息技术学生可接受使用协议
The VCCS and Reynolds 信息技术学生可接受使用协议 covers the college's policies regarding ethical behavior concerning the use of computers and technology on campus. The language of this agreement is included in the Policies and Procedures section in the College Catalog: http://catalog.formistan.net/.
网络安全建议措施
十大安全计算技巧, from MIT